Chamber Nation
Security, SLA and Backups
SECURITY - Very Important to Chamber Accreditation
Security is of great concern to us and to our clients. At Chamber Nation, we work very hard to ensure that your data is protected. We also provide you with the option to backup your data locally at any time in a non-proprietary format.
Chamber Nation's Service Level Agreement (SLA) Policy
Description:
At Chamber Nation, we are committed to maintaining a strong and reliable infrastructure, supported by a dedicated team, to ensure optimal system performance. In the event of any issues, we will respond promptly and aim to resolve them in a timely manner, within the specified timeframes.
SLA Targets:
Priority
URGENT
High
Medium
Low
First Response
Within 1 hour
Within 4 hours
Within 8 hours
Within 1 day
Resolution Time
New Within 4 hours
Within 12 hours
Within 1 day
Within 3 days
Please note that these response and resolution times are subject to the operational hours of Chamber Nation. We strive to meet these targets to ensure efficient support and minimize any disruption to our services.
- Password-Protected Members Area - the heart of Chamber Nation is the members area. All updates to your data are done through the member's area. Access to the member's area is limited to users with a username and password. After several minutes of inactivity (90 minutes in most cases), a user's session is 'timed-out'. The user then has to log-in again.
- Password Reset - in the event that a user loses their password, they have the ability to re-set it. This allows them to re-gain access, without sending a password in clear text via email.
- Access Log - we keep a record of who logs in and when, recording the IP addresses of each user's access.
- Change Log - in the critical parts of Chamber Nation (members, events, billing), we also keep record-change-logs to track when a given piece of member/attendee/event information was changed.
- User Permissions - Chamber Nation has a highly flexible way to grant access to users:
- Member-level: This is for general members. They have the ability to change their own information and view whatever information the association chooses to allow them to view.
- Admin-level: Admins have full access to all areas of the system.
- Custom: Member-level users can be granted specific permissions to specific areas, as designated by an admin user.
- Data Center - all hardware and services are located in a secure data center, located in Lansing, Michigan.
- Tier-1 Premium Bandwidth - featuring AT&T, Verizon, Sprint, Savvis, and Level3
- 24/7 staffing
- Access limited to technical staff, motion-detecting cameras monitor the entire facility, and external walls are reinforced poured concrete
- Multiple emergency generators waiting on standby
- SSAE-16 (formerly SAS70) Compliant
- The Servers - all servers are kept up-to-date with the latest software versions, and all services are constantly monitored.
- Penetration Tests - we have periodic 3rd party penetration tests to verify that our servers are secure.
- PCI Compliant - PCI stands for Payment Card Industry, and it is a continually evolving standard for credit card security. It applies to organizations and merchants that accept, transmit, or store cardholder data. We are providing a PCI compliant service. We go through periodic security assessments and third party testing to verify this compliance.
- Secure Sockets (SSL) - all credit card/bank account information is accepted under SSL encryption. This means that the pages where card information is entered, these pages are all using https, and the user's browser would indicate this with a lock/key icon at the top.
- No storage of credit card information - we do not store cardholder data within our system. It is accepted at the time of purchase (member joining/renewing, event registration), but not stored. If you use our monthly-membership payment processing system, we use the Chamber Merchant Account Customer Information Module to store card information and process the monthly transactions.
- Nightly Backups - all of your data is backed up on a nightly basis (handled within the data center).
- Offsite Backup of member data - periodically, we backup the member database offsite (outside of the data center)
- Local Backups - we provide your own system admins local backup access from within the Chamber Nation system. Simply access that area and click the links to backup all of your information to your local or virtual hard drive in a NON-PROPRIETARY .CSV format.
- Your data is kept private, and never shared with third parties. Our full privacy policy is available here.
- If your organization includes members from the United Kingdom please view our Chamber Compliance program.
