Chamber Classroom
Sign up for our Weekly Training Webinar
(Hosted Every Friday
Except on Holidays)
Click Update Banner Below for Latest System News
9:00 AM PST | 10:00 AM MST | 11:00 AM CST | 12:00 PM EST | 5:00 PM London
The Chamber Nation support team will be available to answer your questions and show you how to complete the processes you are most interested in. We will be open for specific questions followed by a system overview presentation which is ideal for new staff and users.
Aside from new user orientations, other topics that may be covered are based on participant feedback and include:
- Calendar and Event Registration,
- Billing,
- Reporting System,
- Communications and more.
Video Classes (we still highly recommend the live class above)
Weebly Editor
Update Under Development
Support Hours - Exceptional Services Through Email, Live Chat, or Phone
We strive to be responsive to your needs and include support as part of your Chamber Nation program.
No surprise invoices at the end of the month when you use our award winning support.
- SUBMIT A HELP TICKET (SYSTEM ADMIN LEVEL USERS)
- To open a help ticket simply login to your Chamber Nation system and find the link at the very top.
- Chat Support During Normal Business Hours
- Email Support: Monitored After Hours
- Telephone Support is available Monday through Friday:
- PST - 7:30 a.m. to 4:30 p.m.
- MST- 8:30 a.m. to 5:30 p.m.
- CST - 9:30 a.m. to 6:30 p.m.
- EST - 10:30 a.m. to 7:30 p.m.
Because we collaborate with you and our engineering team to solve issues quickly, we utilize a custom project management system. This allows us to keep you in the loop of all internal communications while maintaining a history of all open and past support issues that you have access to.
Member Onboarding Process
Steps taken to process a new member when advanced member services are included.
1. Presenting the New Member Packet
Order your own edition of this brochure by going to this specific page www.FocusOnCommerce.com
View more
2. New Member Sign Up
Online through your Website... or
Added through the Member Database
3. Our Production Department Works Hard to Build a Beautiful Presentation
The Content Elements for Each Member Advertising Platform Listed Below
- Contact Information
- Google Mapping Automated
- Business Hours
- Website URL
- Texting Keyword and Number
- Services List for Landing Page
- Member Social Network Links
- Facebook Bus. Network Widget
- Integrated SEO Search Tags
- Link to Provided Mobile App
- Direct Google Review Button
- Business Logo
- Overall Business Image
- Catalog Cover Page Image
- Product/Service Pages Built
4. Receiving Completion Notification
Our production team will be sending you a notification that they have completed the members onboarding.
5. Reviewing Our Workmanship
Administrative level users will notice in their member database a new "rv" indicator (this stands for REVIEW). Click on the "rv" link for a member record to view our workmanship and to notify the member that their onboarding has been completed.
6. Live Return on Investment Reporting
7. Members Will Receive Monthly Reports
8. Support for System Admins and Members
Admin Support
If you notice that anything is wrong with our member onboarding workmanship before you send the member a completion notification, please open a ticket with the members business name and any changes.
Our team will take care of it right away.
Member Support
If your member would like to work with their member assistant, please have them visit www.Members.fyi.
They can access their own management app by texting PMA to 72727. This is where they can place an order for their own (Pocket Marketing Assistant) which they can use to get reports and service from their assistant.
9. Calling New Members When They Request a Call Back from Your Completion Notifications
When our member onboarding process is completed we notify the membership organization. At this point they are suppose to review the work and then send their member a notification that their onboarding has been completed. From this pre-built notification it includes instructions on how to setup a time on our support calendar that works best for them. We then contact members to let them know more about their DocuTeam program. We also show them through the membership directory and their associated tools.
In addition, we do spot check calls with members to be sure they are getting the notifications and to introduce our services center to them.
The script goes something like this... "Hello this is ______________ from Chamber Nation and we are calling on behalf the ______________ Chamber of Commerce. We would like to let you know that we have completed your onboarding and would like to show you the work we have done. Also, as a member you have access to all of the services showcased at www.Docu.team
all included as part of your membership."
How Special Offers, Coupons and Deals Work
We have built a robust publishing system for members to use when trying to promote their business or organization. The specific tool we are sharing here is called DEALS and it will publish through the organization website, mobile app, and even into the member's own website when they choose to integrate it.
Members have three ways to publish each deal and they can choose one, two, or all three as described. Once they access DEALS from the members area (member login) they can add a new deal. They will need to enter a START DATE and a EXPIRATION DATE, TITLE of the deal, DESCRIPTION, optional DISCLAIMER, and add their IMAGE. They will also have the option to use their FRANCHISE IMAGE of their specific coupon where that is a requirement (i.e.. Subway for instance). Now that the deal has been created they can choose how to promote it.
Publish in Website
and Mobile App
When this first option is chosen it will appear under the deal/coupon page within the organization's website and/or app. These pages can be added by support if you would like (some restrictions may apply).
Include in
Daily Deals
Your deals will be reviewed and approved by the system administrator. However, to be approved for the Daily Deal broadcast email, it should be a GREAT Deal!
Think in terms of: 2 for 1 Meal, 25% off, Buy One Get One Free, Etc..
The public signs up for these deals for great discounts. If the deals published here don't meet those expectations, the public will unsubscribe and this unique advertising opportunity will fail.
Include in
Member-to-Member
If you have an offer that is intended ONLY for other members in the organization, you should only check the Publish in Member to Member offers.
Members of the organization must login in order access these member only offers.
Powerful Member Tool to Add to Their Own Website
Chamber Nation
Chamber Nation, a branch of EcTownUSA, LLC., is a tech company specializing in membership management automation and digital media solutions tailored for Chambers of Commerce and membership-based organizations. Our cutting-edge automated marketing platform empowers local businesses to engage with their target audience both online and in their communities through a blend of display, video, social, and mobile channels. Furthermore, our platform gives local businesses the ability to efficiently control their online display advertising in real-time utilizing our community marketplace and local welcome center ad distribution network.
When your Chamber of Commerce invests in membership services, Chamber Nation invests in you. Redirect the funds currently allocated for a database and website towards exceptional membership services, and we will include the database and related technologies as part of our low pricing.
GET IN TOUCH
PO Box 466 Conroe, TX 77305
Chamber Nation is a division of EcTownUSA, LLC.
Accounting Department:
PO Box 61626
Reno, NV 89506